Flow Roof Tools Privacy Policy

This policy covers the standalone Flow Roof Tools add-in and our associated product support. Autodesk, Microsoft and the payment provider publish separate notices for their services. Browsing our website or the Flow Help website is separate from the add-in's local model processing.

Model information remains subject to your own storage, backup and sharing arrangements. Uninstalling the add-in does not delete elements it created in your models.

The account ID, App ID and access result are processed in memory. Successful results may be cached in the running component for up to 15 minutes and are lost when Revit closes. No persistent licence cache is written to disk. A new check requires an internet connection when no valid short cache is available. Unrestricted Beta-mode builds do not send entitlement requests; explicitly labelled internal licensing-test builds do.

Copy support information places product versions, the Revit year, access-status messages and public contact details on your clipboard only when you choose it. It excludes the Autodesk internal account ID, model contents and user file paths. Clipboard history and retention are controlled by your operating system and settings.

Choosing Help, pressing F1 for contextual help or selecting an external link opens your normal browser or email application. These actions do not automatically send a support email or attach a model. The destination service may process information according to its own privacy notice.

When you email us, we receive your email address, message and any details or files you choose to include. Support correspondence and attachments are kept in our Microsoft 365 email system. Necessary temporary working copies may be made to investigate a reported problem and removed when no longer needed.

Please send only the information needed to explain the problem. Use redacted screenshots or a small, non-confidential sample model where possible. Do not send confidential client files or other people's personal information unless needed, agreed with us and authorised by your organisation.

Microsoft 365 provides our support email service. Autodesk operates the Marketplace and entitlement service. The payment provider handles transactions according to its own terms. We may disclose necessary information to these providers or where legally required. Where we engage a provider to process information on our behalf, we require safeguards consistent with this policy and applicable privacy law.

Provider processing may take place outside New Zealand. We will apply applicable requirements for overseas disclosure and appropriate contractual safeguards where required. Autodesk and payment providers also have independent responsibilities for information they control.

Provider notices:
Autodesk: https://www.autodesk.com/company/legal-notices-trademarks/privacy-statement
Microsoft: https://www.microsoft.com/en-us/privacy/privacystatement
Payment-provider details are shown at Marketplace checkout.

We retain support correspondence only for as long as reasonably needed to resolve and follow up enquiries, handle related disputes or transactions and meet legal obligations. We remove attachments and temporary model copies when no longer needed for those purposes. Purchase, refund and accounting records may need to be kept for applicable legal record-keeping periods.

We review information we hold and delete or anonymise it when it is no longer needed. Deleted email may remain temporarily in the email system's recovery or backup arrangements. Provider-held records follow the provider's applicable retention processes; we cannot directly erase records independently controlled by Autodesk or a payment provider.

Contact hello@flowbyadapt.com to request access to or correction of personal information we hold, ask for deletion where applicable, withdraw any optional consent, or raise a privacy concern. We may need to verify your identity. Legal obligations and legitimate unresolved matters may limit deletion. We will explain any applicable limitation.

For information independently controlled by Autodesk or a payment provider, you may need to contact that provider directly. If we cannot resolve a privacy concern, you can contact New Zealand's Office of the Privacy Commissioner at https://www.privacy.org.nz/ or another relevant authority where applicable.